Translate documents with InMyWords
InMyWords can now translate written documents as well as conversations.
That’s great news for people who don’t share a language with those they’re trying to communicate with. Written information that could be important to someone receiving health or other support can now be translated within InMyWords.
It not only makes written information easier to understand in another language, it also gives professionals the chance to check and correct the translation where needed.
From document to translation
Documents are translated from within a case, so they stay with the conversations and other related information. Word documents, OpenDocument files and plain text can be translated directly.
PDFs, scans and photographs can also be handled where the organisation has document reading enabled. Larger documents can be worked through in sections, rather than having to translate everything at once.
Staff simply upload a document, choose the language they need and start the translation.
See the original and translation together
The translated document can be viewed sentence by sentence, with the original alongside it.
This makes it easier to see what has been translated and spot anything that may need a closer look. There is also a page view for looking at the document as a whole.
Each sentence is given a confidence score, with a plain-English explanation where there may be some uncertainty.
If something isn't quite right
If something doesn't look right, staff can correct it or add more context and translate it again. Different versions are kept, so there is a record of what was originally produced and what was changed.
No change required
A person's name, address, case number, email address or web address may need to stay exactly as it appears in the original document.
InMyWords can keep this information as written, or show the translation alongside it where appropriate. Organisations can also set their own preferences for names, departments, official document titles and other common terms.
Context makes a difference
A document rarely exists on its own. It usually relates to a person, a case or an ongoing conversation. InMyWords can use relevant information from the case when translating a document. Staff can also add context about the person the document is for, the level of formality needed, or particular terms and names.
Everything stays with the case
Once translated, the document remains part of the case. Staff can choose whether to include it in the case summary alongside conversations and notes. Previous translations and corrections are retained, and downloads reflect the version selected by staff.
Written information, in one place
Document translation brings written information into the same place as the conversations and case information already held in InMyWords.
For staff supporting someone who speaks another language, it means letters, forms and other important documents can be translated and reviewed without losing the context around them.