Interpreters are usually booked for formal appointments. InMyWords provides an immediate translation tool for unexpected queries that happen every day.
Bridging the gap
When there is no shared language, realistic options are limited.
Bringing in a translator means everything grinds to a halt. The conversation is shortened and information that may have been gleaned at the outset could be lost.
What changes?
Frontline staff can hold conversations in real time without losing context.
Right fit. First contact and triage, drop-ins and duty desks, wellbeing and support conversations, explaining options and arranging the appointment that needs an interpreter.
Wrong fit. Statutory assessments, legal proceedings, clinical consent, formal safeguarding interviews and anything that will be relied on as evidence.
The questions we are asked
What to share
Describe the setting, commonly used languages and what currently happens when nobody in the building shares a language with the client.