Forging Real Connections

In today’s multi-lingual society, effective communication is paramount. Colleagues, particularly in the social-sector, may be presented with complex problems at inopportune moments. Important information regarding issues, such as personal safety, financial or health concerns, may be lost in translation, leaving non-native speakers beleaguered.

In such situations, stopping to bring in an interpreter can bring the natural flow of the conversation to a halt. Key concerns, initially raised, may then be omitted, the tone of the conversation can completely change. As a result, the ability to intervene and help prevent the issue snowballing is lost.

InMyWords allows the conversation to continue there and then. People can speak or type in their own language and the natural flow of conversation is preserved. Translation happens turn by turn, so questions, answers and follow-up queries can continue organically.

In the social-sector, conversations can be complicated and peppered with everyday expressions, local phrases and incomplete explanations. Terminology from social services is not best served by general-purpose translation tools.

The wider conversation is used to help interpret each turn, rather every sentence in isolation. It can also be developed around the terminology and situations organisations encounter.

Simply, it is about helping two people fully understand each other.