When understanding matters
For someone experiencing homelessness, asking for help can be difficult.
For someone experiencing homelessness, asking for help can be difficult. But when you don’t speak English fluently, the world becomes even more bewildering. Equally, it can be frustrating for those offering support, who need to fully understand someone's circumstances to progress quickly.
A personalised conversation
InMyWords helps bridge that language gap, making it easier for someone to explain what has happened, their worries and what they need.
It can be particularly valuable when conversations involve sensitive subjects such as health, accommodation, family circumstances, benefits or access to support.
Understanding the bigger picture
InMyWords keeps the conversation in context rather than treating every message as a separate translation. This matters because people do not always explain their circumstances chronologically.
That’s why it is crucial for someone seeking support to be able to explain that bigger picture. It may help professionals understand where someone has been, what has happened, what support they have already received and what they need next.
Supporting people who need help
InMyWords can support conversations between people seeking help and:
- Outreach and homelessness support workers
- Housing and accommodation teams
- Charities and voluntary organisations
- Healthcare professionals
- Social workers and support services
- Local authority teams
- Benefits and advice services
- Family members and carers
Keeping the person at the centre
InMyWords does not replace professional judgement, experience or human connection of the person providing support.
Being able to speak in a language that feels natural can give someone a better opportunity to explain their circumstances. And the person listening gets a clearer understanding of how to tailor help going forward.
Sometimes, being understood is where getting help begins.