Operationally
Give and take.
Working together.
Organisation accounts
Staff accounts are grouped by organisation, with group settings and permissions.
Sign-in
Staff passkeys, existing security passcodes or a username and password plus two-factor code.
Audit trail
Conversations, revisions, clarifications, users and administrative actions are recorded.
Reviewable transcripts
A finished conversation can be assigned to a group, so staff do not have to retype the same details.
Case management
Conversations stay with the case, so staff can pick up exactly where a colleague left off.
Domain knowledge
Terminology, local schemes and form names are held centrally, so everyone uses the same vocabulary.
Output styles
Groups can set translation formaility and how technical terms are explained.
No installation required
Clients share a screen or use a link in their own browser.