Complaints

Who this covers

INT6 Ltd, a company registered in Scotland, number SC547705, trading as INT6, which builds and holds InMyWords. It covers the product, the service, our staff and this website. It is reviewed once a year.

How to complain

1. Customers. Log a ticket from inside the application, on log a ticket.
2. Anyone. Use the contact form or write to [email protected], and say that it is a complaint.

What happens

1. Acknowledged. Within two working days, with the name of the person handling it.
2. Answered. Within ten working days, with what we found and what we are doing about it. If it will take longer, we say why and when.
3. Taken further. If you are not satisfied with the answer, a director reviews it and replies within a further ten working days.

Data protection

A complaint about how your personal data is handled can also go to the Information Commissioner's Office. Where InMyWords was used by an organisation you dealt with, that organisation is the controller of what was said, and is the first place to ask.

What we learn

Each complaint is recorded with its cause and what was changed because of it, and the record is reviewed by the directors.