Privacy

This website

inmywords.chat is a set of pages with one form on it, for contact. It has no accounts, no sign-in and no tracking. Accounts, credentials, payment and support tickets are all handled by the application at app.inmywords.chat, which is a separate system from this one.

1. One cookie is set, named inmywords_site: a session identifier that remembers which page you are reading, so the language chooser can open that page in the language you pick. It contains a random reference, identifies nobody, is used for nothing else, and expires when you close your browser.
2. No analytics or tracking. There is no third-party analytics script, no advertising pixel and no social tracking.
3. Almost no third-party requests. Fonts, images and the stylesheet are all served from this domain, so loading a page does not make a request to anyone else. The one exception is the contact page, which loads Cloudflare Turnstile, described under the contact form below.
4. Two small scripts of our own. The language chooser uses one to filter the list as you type, and the copy link button on news articles uses the other to copy the page address. Neither sends, stores or reads anything about you.
5. The contact form. What you type goes to our own server over HTTPS, is kept there so we can answer you, and is emailed to the address that answers enquiries. We keep your name, organisation if you give one, email address, what the message is about and the message itself, for six months, and we use them for nothing but replying to you. A one-way fingerprint of your network address is kept alongside it, purely to stop the form being flooded; it identifies nobody and we cannot turn it back into an address. To keep automated spam out, the contact page uses Cloudflare Turnstile. It loads a script from Cloudflare, which checks your browser and connection, including your IP address, and gives the form a token that our server confirms with Cloudflare when you send. Cloudflare handles that data under its own Turnstile privacy policy. Apart from that, nothing else on this site collects or transmits anything, and no credential is ever entered on it.
6. Server logs. The web server that serves these pages keeps ordinary access logs, which include IP addresses, for security and diagnostics. These are kept for 14 days and are not used to profile anyone.

If you email us

We keep the correspondence so we can answer it and follow it up, and we do not use it for anything else. Please do not include details about an identifiable person you are supporting; describe the situation in general terms instead.

The product

InMyWords is used by organisations, and in that setting the organisation using it is responsible for the personal data in the conversation. This section describes how the product behaves, so nobody has to reverse-engineer it.

What is processed

1. What each person writes in the conversation, and its translation.
2. The facts recorded about the conversation: the setting, the situation, who is present, and anything the worker or the person themselves declares.
3. Attributes of the people in the conversation, including age band and gender, where these have been entered, declared or picked up from what was said. These are used to choose correct referring terms in the target language and are part of the conversation record.
4. Per-turn fidelity scores, revisions and clarifying questions.
5. Staff account details, and an audit record of administrative actions.

Where it goes

Translating a conversation means sending its content to a hosted large language model. That is inherent to how the product works, not an optional integration, and it means conversation content leaves the organisation's own systems in the course of being translated.

An organisation can also choose to connect its own software to InMyWords through the integrations API. That software can then read the conversations, cases and people the organisation allows it to, and does so under the organisation's control. Integrations are off until the organisation switches them on and accepts the integrations data policy.

Conversation content is also stored so that an exchange can be reviewed afterwards and so the project can evaluate how well the mediation worked.

What this means in practice

If your service handles disclosures that must not leave your infrastructure, weigh this before you start rather than after. Raise it early and we can work with it. Deployment options that change this picture are an open question we are working on.

Telling the other person

The person in the conversation should be told that a machine translation tool is being used and that they can ask for an interpreter instead. Where a supervisor is present in a conversation, the product states so to everyone in it.

Contact and rights

For anything about this website, or to ask what we hold from correspondence, write to [email protected].

For a conversation held in a service using InMyWords, the organisation running that service is the first point of contact, since it is their conversation and their duty of care. We will support them in answering it.

You have the right to complain to the Information Commissioner's Office if you think personal data has been handled improperly. INT6 Ltd is on its register as a data controller, reference ZB000380.

For the controller and processor split, special category data, rights, and the terms that must be agreed before a service starts, see data protection and UK GDPR.

InMyWords is a project of INT6 Ltd. This notice describes the site and product as they currently work; it is updated when that changes.